Shipping & Returns
Thank you for shopping with us. We are here to assist you and hope that you are satisfied with your purchase. Please take precise measurements and ask any questions before buying. If you are still uncertain, you may contact us to see if you are eligible for a sale on approval contract. By placing an order, you accept that the rug is handmade and vintage if described as such. We accept returns, less the cost of shipping and insurance, within 14 days of delivery given that the merchandise is in the same condition as it was when purchased. We do not accept returns or exchanges of custom orders. We cannot accept returns for purchases made in person or sale items, but we can offer you an exchange.
We work with a local Ojai packaging store to carefully pack your rug and ship it to you. We encourage you to purchase shipping insurance and cannot be responsible for loss or damage during shipping.
If you live locally and would like to pick up your order in Ojai or at a market near your home, we are happy to schedule a pick-up time with a minimum of 24 hours notice.